You are making such a difference in the lives of children who need hope, and we are so happy to have you as part of our global community!
If you are having difficulty logging in and accessing the content and features you usually access via My Account, these features are available via the following secure links and instructions.
To update auto-payment information:
- Please have your Sponsor ID and Child ID on hand and go to https://my.onechild.org/autopay
- Choose Sign Up with Bank Account or Sign Up with Credit/Debit Card then follow the steps listed on the form.
NOTE: This does not sign you up for a new sponsorship but applies the new form of payment you chose to your current sponsorship.
To make a one-time sponsorship payment:
To send letters and attached photos to your child online:
- Email [email protected] with the Child ID/name and your Sponsor ID/name at the top of your message.
- We will get this processed, printed, and sent to your child’s country in the following month’s shipment.
- Please note: ANY email received without the ID numbers will be rejected and returned, and your message will not be delivered to your child until the ID numbers are provided.
To update your contact information:
The security of your personal information is important to us. Please note that for your protection, passwords will expire every 90 days. Please follow these steps to change your password:
Click the “Forgotten password” link above, then enter the email address connected to your sponsorship account. You will then get an email with a link to reset your password. If the link is not clickable, simply copy and paste it into your internet browser. The new password must be at least 12 characters in length and must contain at least one number, one special character (such as $, #, %, *), and one lowercase letter or one uppercase letter. Enter your case-sensitive username and new password on the website to log in.
If you experience any issues trying to access your My Account, please email us at [email protected].
Note: If you've signed up for My Account in the past, you can use the same User ID and Password. You do not need to register for a new account.